Last Updated: June 2026 · Cleanofy, Mukerian, Punjab
1. Introduction
Cleanofy ("we", "our", "us") is a premium laundry and dry cleaning service operating in Mukerian and Hoshiarpur, Punjab. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
2. Information We Collect
Information you provide directly:
- Name, phone number, and email address — collected at the time of booking
- Pickup and delivery address — required for order fulfillment
- WhatsApp messages — used for order coordination and support
- Reviews or feedback — voluntarily submitted by you
Information collected automatically:
- Browser type and device information
- Pages visited and time spent on site
- IP address (anonymized where possible)
3. How We Use Your Information
- To process and manage your laundry bookings
- To coordinate pickup and delivery of your garments
- To send order status updates via WhatsApp
- To provide customer support and respond to your queries
- To improve our services and website experience
- To share promotional offers — only with your prior consent
We will never sell, rent, or share your personal data with any third party without your explicit permission.
4. WhatsApp Communication
When you message us on WhatsApp (+91 76969 12937), that conversation is subject to WhatsApp's own Privacy Policy. You may opt out at any time by sending "STOP" to our number.
5. Data Security
- Our website is secured with SSL/HTTPS encryption
- Customer data is accessible only to authorized staff members
- We do not store any sensitive payment information
6. Cookies
Our website uses only essential cookies required for basic functionality. We do not use tracking, advertising, or third-party analytics cookies.
7. Your Rights
- Access: Request a copy of the personal data we hold about you
- Correction: Ask us to correct any inaccurate information
- Deletion: Request that we delete your personal data
- Opt-out: Unsubscribe from marketing communications at any time
To exercise any of these rights: hello@cleanofy.in
8. Changes to This Policy
We may update this Privacy Policy from time to time. Your continued use of our services after any update constitutes acceptance of the revised policy.
